EQUIFAX

Why do you need my personal information and Social Security number when I'm placing an order?

We use your personal information, such as your Social Security number, address and date of birth, to verify your identity and to locate your Equifax credit report. The identity verification process may include questions based on your Equifax credit report or a one-time PIN sent by text message to your mobile phone. We only ask for this information the first time you place an order, unless you forget your username and password and require login assistance.

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What should I do if I was previously issued a 10-digit security freeze PIN?

Equifax is no longer requiring the use of 10-digit PINs to manage a security freeze on your Equifax credit report. Instead, you can manage your security freeze:

• Online with your username and password after creating a myEquifax account. You can also check the status of your security freeze through myEquifax.

• By phone: Call us at (888) 298-0045. You'll have the option to verify your identity by providing certain personal information, and receiving a one-time PIN by text message (data charges may apply) or answering questions based on information in your Equifax credit report.

By mail: You can download this form and follow the instructions to manage a security freeze by mail.